Part 5 · Social Psychology and Influence

FOMO - Fear of Missing Out

People may act when a meaningful opportunity has a real ending and they understand what they could miss. FOMO becomes manipulative when the opportunity, benefit or deadline is fabricated, exaggerated or disconnected from the customer’s actual interests.

FOMO - Fear of Missing Out · Illustrated by Hendra Saputra with AI assistanceSelect the illustration to explore it at a larger size.

The idea

Fear of missing out concerns anticipated exclusion from an experience or benefit, not a universal reason to hurry. The illustrative event storyline combines a relevant opportunity with genuine timing and visible eligibility, while keeping the offer consistent as the story progresses; the existence of a deadline does not remove the need for a fair explanation. Use the idea to clarify why acting now might matter, then ask whether the message helps people make a suitable decision or merely increases anxiety about an outcome they did not previously value.

Use it thoughtfully

  • Show a genuine benefit and authentic timing.
  • State eligibility and material offer conditions clearly.
  • Avoid manufactured urgency or social pressure.

An example

In an illustrative festival campaign, eligible customers can claim a relevant benefit before the event genuinely ends. A real version would disclose the actual closing date and conditions, while avoiding suggestions that someone is falling behind simply because they choose not to participate.

A question to try

Would the opportunity still be meaningful if the customer felt no pressure from other people’s participation?

A useful framework is a starting point, not a guarantee. Effects vary with the audience, product and situation. Use truthful evidence, respect customer choice, and test the result.

Connect the ideas

Illustration

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