Part C1 · Gains, Losses and Reference Points

Separate Gains, Combine Losses

Separating gains or combining payments can change how an offer feels. Treat these presentation rules as hypotheses to test with your customers.

Separate Gains, Combine Losses · Illustrated by Hendra Saputra with AI assistanceSelect the illustration to explore it at a larger size.

The idea

Hedonic editing suggests separating gains, combining losses, pairing a small loss with a larger gain, and presenting a small gain separately from an unavoidable large loss. Treat these as presentation hypotheses. The underlying benefits and restrictions must remain clear, and an app-restricted allowance is not equivalent to unrestricted data.

Use it thoughtfully

  • List pack benefits as separate items.
  • Show one all-in price, not a base plus fees.
  • Pair any price rise with a clearly bigger benefit.

An example

ILLUSTRATIVE TEST HYPOTHESIS: A team tests whether listing each benefit separately improves understanding of the same offer. If it compares unrestricted data with social-only data, it also measures the effect of that product restriction.

A question to try

Does your best-selling pack present its benefits separately and its cost as one number?

A useful framework is a starting point, not a guarantee. Effects vary with the audience, product and situation. Use truthful evidence, respect customer choice, and test the result.

Connect the ideas

Illustration

Use + and − to zoom, scroll to explore, or Escape to close. Please seek permission before reusing an illustration.