Part 1 · How People Actually Make Decisions

Anchoring Heuristic

The first relevant number can become a reference point for judging a later price. An anchor may make the same offer feel different, but its effect depends on the context and the credibility of the comparison.

Anchoring Heuristic · Illustrated by Hendra Saputra with AI assistanceSelect the illustration to explore it at a larger size.

The idea

Anchoring describes an influence on evaluation, not an excuse to invent an inflated original price. The illustration holds the data allowance, validity and current price constant, then adds a clearly hypothetical reference price so the comparison can be understood; a real campaign would need evidence that its reference is truthful and genuinely comparable. Judge the result through customer understanding as well as response, since an attractive number can still mislead if eligibility, service or payment conditions differ.

Use it thoughtfully

  • Use only genuine comparable reference prices.
  • Keep service and eligibility consistent across comparisons.
  • Test comprehension as well as purchase response.

An example

In an illustrative mobile offer, the same plan appears with its current price alone and with a documented reference price. Before publishing a real version, the team verifies the price history and explains the comparison basis clearly.

A question to try

Would the reference still feel fair if the customer examined exactly how it was chosen?

A useful framework is a starting point, not a guarantee. Effects vary with the audience, product and situation. Use truthful evidence, respect customer choice, and test the result.

Connect the ideas

Illustration

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